our business principles

listen

We will listen to our stakeholders and balance their needs

We will listen to and engage with our diverse group of stakeholders, including public interest groups, respecting commercial and personal confidentiality.

We will communicate openly and transparently.

We will make regular, independently audited and verified reports on our social, ethical and environmental performance.
We will communicate our position to governments on matters affecting our business and our stakeholders.


integrity

We will do business with integrity, honesty and fairness

We will work to build business relationships based on trust, fairness and openness.

We will encourage application of business principles consistent with our own through our business relationships.
We will require employees to avoid personal and financial conflicts of interest and to reject fraudulent practice.

We will not tolerate corruption or the offering, payment or acceptance of bribes.
We will provide an environment where employees are able to seek advice on ethical issues or potential conflicts.
We will not make financial contributions to any political party.


employees

We will provide employees with a fair and safe working environment

We will provide a healthy and safe workplace for our employees and contractors.

We will provide fair employment terms and conditions.
We will foster working environments where mutual respect, participation and trust prevail. We will not tolerate harassment in the workplace.

We will safeguard the confidentiality of our employees’ personal information, in keeping with relevant laws.

We will encourage and help employees to develop skills that further their personal and professional development, throughout their working lives.


customer

We will deliver quality, value and excellent service to customers

We will deliver quality and value for money, and always endeavour to put customers first.
We will follow responsible marketing practices.

We will make sure that our customers can make informed choices based on honest and straightforward information. We will provide information about health, safety and environmental aspects of our products and services.

We will protect the confidentiality of information given to us by our customers in keeping with relevant laws.


suppliers

We will develop honest and transparent relationships with suppliers

We expect our suppliers and contractors to follow principles similar to our own. We will work with them to ensure they understand and embrace our business principles.
We will be clear in our supplier contracts and honour agreed payment terms.
We will respect the confidentiality of information given to us by our suppliers, in keeping with relevant laws.
We will develop relationships with global and local suppliers, to deliver consistent quality and competitively priced services to our customers.


community

We will support and communicate with the communities where we operate

We will contribute to communities where we operate and recruit staff locally wherever practical.
We will work to understand peoples’ environmental and health concerns and ensure that our transmitter sites meet, and where practical, exceed national or international safety standards.
We will continue to invest in, and monitor, independent scientific research into mobile telephony and health.
We will support community programmes that use our technology, resources and our core skills in communication to enable people to participate more fully in society.


environment

We will manage our environmental impacts responsibly

We will work to understand and manage our impact on all aspects of the environment: at a global, national and local level.

We will strive to minimise our environmental impact in our own operations and by working with our stakeholders.


financial

We will achieve our financial goals and build long-term success responsibly

We will strive to achieve the highest standards of business practice, beyond the minimum standards set by statute and regulation.

We will seek to create sustainable operations that deliver a return to our individual and institutional shareholders and that benefit our employees and the countries where we operate.

We will make our business an attractive investment by building a solid track record and good growth prospects, operating responsibly and being open with investors. We will aim to meet the expectations of ethical investors.