Self Care

for you
With Orange, either you are a subscriber or a PrePay user you always have quick access to the services you need.

With the new Self Care service you have access to these services and more easily, directly on your phone display, with a simple free of charge call to number *100#.

Self Care is available non-stop, anywhere within Orange coverage area.

Don't forget to activate your Roaming service (if you have an Orange subscription) or your PrePay Roaming (if you have a PrePay card) before leaving Romania, so that you can use the Self Care Service *100# while abroad.
In Roaming, the service depends on the technical capabilities of the respective network.

If you are a PrePay user, with a free of charge call to *100# and then following the steps within the menu, you can benefit from the following services:

My account

• to choose one of the charge plans: Standard, Text Messages, Unique, Favourite Numbers or Favourite Time
• to define or modify the favourite numbers or to find out which are these favourite numbers
• to activate, deactivate or extend the validity of the Roaming service
• to find out information about the Roaming tariffs and the available networks
• to activate Video Calling service
• to activate the international option

Offers

• to learn about the last Orange offers
• to set up any options that fits you

Orange Young

• to learn about the last Orange Young offers

Services

• to activate the mobile data services and Multimedia Messages service
• to set up your phone (Multimedia Messages, WAP CSD, WAP GPRS)
• to activate or deactivate the Voice Mail as well as to increase or reduce its reaction time
• to activate SIM services (Group Text Messages and SIM Agenda Back-up)
• to download calling tunes

Recharging and credit transfer

•  to directly transfer credit from your Orange PrePay  account
•  to top up your  PrePay account

Recharging

•  to recharge the SIM card credit

Credit Transfer

•  with this service you can transfer credit from your PrePay accountt

PUK

•  to find out the PUK code for unblocking the SIM card

Top-up

• to top up your SIM card

Portability info

• to find out if a phone number has been ported

Moreover, for quick access to credit information you can dial *133# and for bonus on incoming information you can dial *144#.

how does it work
To access the Self Care service, dial *100# for free. After registering as a user, you will see the main menu on your phone display

To navigate the menu and to enter a certain option you have to press Answer, to insert the desired option number and then to press Send. In only a few moments, the proper sub-menu of the inserted option shall pop up on your phone display.

Starting with the moment you are in the Self Care menu, you can always go back to the previous option if you press Answer, insert "*" and then press Send, or you may navigate the next menu by pressing Answer, inserting "#" and then pressing Send.

Also, in order to access a certain option faster, shortcuts are available. For example, to access option 1 from the main menu and then sub-option 2, you can dial directly: *100*1*2#.

For further information about this service usage, you have the "Help" option in the main menu.
The Self Care service menu may look and behave differently, depending on the type of phone you use.

tariffs
Access to this service as well as the received text messages cost you nothing.

availability
Self Care is available for all types of Orange subscription, with or without included minutes, as well as for PrePay users.