Orange Romania

Self Care

for you

With Orange, either you are a subscriber or a PrePay user you always have quick access to the services you need.

With the new Self Care service you have access to these services and more easily, directly on your phone display, with a simple free of charge call to number *100#.

Self Care is available non-stop, anywhere within Orange coverage area.

Don't forget to activate your Roaming service (if you have an Orange subscription) or your PrePay Roaming (if you have a PrePay card) before leaving Romania, so that you can use the Self Care Service *100# while abroad.
In Roaming, the service depends on the technical capabilities of the foreign network where you registered.

If you are a subscriber, with a free of charge call to *100# you have access to the following information and services:

Budget

  • to find out information about the number of unused minutes and/or additional cost (Cronos)
  • to find out the pro-forma invoice details necessary for paying Orange services
  • to request a copy of the current invoice; it will be sent by post

Select

  • to define or change the favourite numbers or to find out which are these favourite numbers
  • to activate or deactivate the International calls service
  • to find out information on the Roaming charges and the available networks
  • to activate Video Calling service

Services

  • to activate the mobile data services and Multimedia Messages service
  • to set up your phone (Multimedia Messages, WAP CSD, WAP GPRS)
  • to activate or deactivate the Voice Mail as well as to increase or reduce its reaction time
  • to activate SIM services (Group Text Messages and SIM Agenda Back-up)

PrePay recharge

  • To recharge any PrePay account

Orange Thank You
For details about the Orange Thank You program (number of Thank You points, allocation and consumption of points, number of gift minutes, phones available at Thank You special prices, Orange invoice payment, PrePay products and Orange promotional materials).

PUK
To find out the PUK code for unblocking the SIM card

Moreover, you have direct access to Cronos if you dial *115#.

Portability info
to find out if a phone number has been ported

how does it work

To access the Self Care service, dial *100# for free. After registering as a user, you will see the main menu on your phone display.

To navigate the menu and to enter a certain option you have to press Answer, to insert the desired option number and then to press Send. In only a few moments, the proper sub-menu of the inserted option shall pop up on your phone display.

Starting with the moment you are in the Self Care menu, you can always go back to the previous option if you press Answer, insert "*" and then press Send, or you may navigate the next menu by pressing Answer, inserting "#" and then pressing Send.

Also, in order to access a certain option faster, shortcuts are available. For example, to access option 1 from the main menu and then sub-option 2, you can dial directly: *100*1*2#.

For further information about this service usage, you have the "Help" option in the main menu.
The Self Care service menu may look and behave differently, depending on the type of phone you use.

tariffs

Access to this service as well as the received text messages cost you nothing.

availability

Self Care is available for all types of Orange subscription, with or without included minutes, as well as for PrePay users.