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case study
Orange Interactive



case study

In order to cut communication related expenses, a company operating in four locations coordinated from the headquarters intends to have all communication services contracted with only one operator. The company uses mobile telephony services, electronic mail and intends to implement an ERP (Enterprise Resources Planning) type system, that allows users to monitorize and manage the company resources. It also intends to provide its sales representatives and technical support personnel with permanent access to the internal information system, even if they are most of the time at the customers’ offices.

Orange – sole provider of business communication solutions

the Orange solution
In order to efficiently meet the customers’ needs, the Corporate Department experts suggested the following solution:

mobile telephony
a. Unique tariff plan that implies a number of minutes allocated for the entire company to be consumed by all its employees.
b. MVPN (Mobile Virtual Private Network) - a service providing low tariffs for calls between company employees. Moreover, each user has a consumption limit for calls to other networks.
c. Manager Control - a web application intended for the control and management of the entire mobile fleet of the company, allowing the fleet manager to change traffic parameters himself.

data communications
a. IP-VPN Service allows the creation of a private data communications system (Intranet) between the headquarters and subsidiaries; this is essential for the implementation of the ERP (Enterprise Resources Planning) application.
b. The Dedicated Internet Access Service allows controlled access, assisted by the headquarters, to information available on the Internet; the operation of the e-mail service as well as access to its web site for company customers or potential clients.
c. The use of the Office Net Access package designed for mobile personnel, facilitates access to the internal electronic information of the company. Moreover, e-mail accounts are offered for all users.
d. The SMS package is used to quickly inform both the staff and the existing or potential clients about the offers and promotional activities launched by the company.

advantages for clients
minimum tariffs for each purchased service
single contact and support center for all types of services provided
guaranteed Orange quality for all purchased services
permanent technical and commercial auditing of the communication systems and existing communication flow within the company, as well as their optimization through Orange services


Orange Interactive

question
What is "SMS Package" and what facilities does it offer to a company intending to develop a system that informs its clients periodically through text messages?

answer
The SMS Package is a large package of text messages and is designed for large consumers of text messages, such as companies operating in the mobile banking, Internet (e-mail notifications), logo and ring tones downloading, real time satellite surveillance etc., as well as for companies intending to develop customized applications for their own client database.
usage
This service can be accessed in two ways:
by using a standard GSM modem (GSM terminal for fixed locations)
through a direct connection to Orange’s Text Messages Center, which increases the speed of text message transmission

With the second solution, the Text Messages Package allows the following settings to be individualised:
the maximum volume of text messages per second
the list of allowed and banned calls (black and white lists) for sent and received text messages
the text message retry scheme

There are 2 solutions for the direct connection to Orange’s Text Messages Center:
through leased line from the client’s office to Orange Text Messages Center
by configuring IP-VPN (Internet Protocol - Virtual Private Network) access provided by Orange

benefits
the use of the package provides a decrease in the charge per text message as the text message volume increases
the charge is the same for all national destinations



We are waiting for your opinions and suggestions at the e-mail address infocorporate@orange.ro.


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